FAQ

Delivery

We produce your Icelandic Horse merch within 24 hours on weekdays of receiving your order. Your order will be packed and shipped via standard shipping within 48 hours. The standard time according to DHL in Germany is around two to three days, within Europe around a week.

We ship via our shipping service providers within Germany from €4.95 and in Europe from €5.90. For orders over €75 there are no shipping costs for standard shipping.

Standard shipping to European countries is possible for 5.9 €. You are welcome.

Separate conditions apply to our product categories Icelandic Horse Stable and Icelandic Horse Partners , which you can also find in the respective page descriptions. The delivery times are basically as follows:

Icelandic Horse Merch: 3 to 5 days
Icelandic Horse Stable: 2 to 4 days
Icelandic Horse Partners: 2 to 4 days
Icelandic Horse Fuel: 3 to 5 days
Icelandic Horse Eco: 7 to 14 days*

*The Icelandic Horse Eco product category is an exception. Our eco products can have a delivery time of up to two weeks, but this is rewarded with a reasonable price. But here too, our credo is to offer the best possible customer service.

The shipping costs are basically as follows - depending on the package weight:

Standard shipping, 0 kg to 4.9 kg: €4.95 - free for orders over €75;
medium weight 5 kg to 9.9 kg: €9.95;
high weight 10 kg to 29.9 kg: €23.80;
very high weight 30 kg to 60 kg: €40.01

If you are charged a different amount, please send us a short email. We will refund you the amount immediately.

We calculate our prices without shipping costs, so that we can offer you a cheaper product price.

If available, you will receive a tracking number from us for every order that we ship to you, so that you can check the exact location and delivery date of your order at any time. Depending on the delivery location and package size, we deliver with the following shipping service providers :

Payment options

Purchase on account
Credit card
PayPal
Amazon Pay
Instant bank transfer
Klarna

Installment purchase
Pay now
Pay later

Quality

The quality of the end product plays an enormously important role and has the highest priority because our own standards are the highest. We want to impress with quality, so the best is not good enough for us. With this motto, we view each part as an individual part and are extremely meticulous in quality control.

Only the best printing processes such as screen printing or Kornit direct printing (Kornit Storm Hexa - the first and only machine in Germany) are used for merch production. The textiles on offer are checked beforehand for all necessary quality features.

Our suppliers are selected based on a checklist that we have developed over the years together with colleagues and Icelandic horse friends and are continually developing further.

Represent your club or farm in public. For groups or larger orders, we offer customization and volume discounts on our designs. We would be happy to design this with your club logo, name, emblem, etc. Simply send us an email to: info@icelandic-horse.com or use our contact form.

Security

We guarantee you the highest possible security. To do this, we use the HTTPS protocol, with which all your data is transmitted to us in encrypted form.

Established service providers handle payment processing.

As with our hobby of riding, we also ensure the highest possible security when operating the Icelandic Horse online shop.

The invoice

We are a German company based in Germany and are subject to sales tax, which we of course show on our invoices.

Returns/returns

If an Icelandic Horse Merch (fashion) or Icelandic Horse Fuel (feed) product does not meet your expectations, please contact us by email or contact form - we will find a solution.

For all other products, you can print out a free return label within 14 days in our returns center . There you can also choose between a return via DHL, DPD or UPS.